We keep our policies short, strict, and honest. You should know exactly what you are committing to before you enroll, and exactly what we commit to in return. When you enroll, your seat is reserved in a capped cohort, your official PMI student kit is ordered, and preparation for your arrival begins. These policies reflect those real commitments on both sides.
1. Refunds
You may request a refund, less a $150 USD administrative fee, if both of the following are true:
- Your request is made within 7 days of purchase, and
- The onboarding materials have not yet opened for your cohort and you have not accessed any course content.
The administrative fee covers payment processing and the enrollment costs already committed on your behalf, including your official PMI student kit where your program includes one, as kit licenses cannot be returned once issued.
Once the course starts for your cohort, or once you access any course content, whichever comes first, enrollment is final and no refunds are available. At that point your seat, your kit, and the program's obligations to you are fully committed, and so is your enrollment.
2. Transfers Instead of Refunds
Life happens, and our answer to it is flexibility with your seat, not your money back. If you can no longer participate in your cohort:
- You may transfer your enrollment once to the next available cohort, at no charge, if you request it before the second live session of your current cohort.
- After the second live session, transfers are no longer available. Between the built-in catch-up support and the extended access windows, the program is built to be completable even through a demanding stretch at work.
- Corporate and team seats may be transferred to a colleague from the same organization at any time before the second live session.
In cases of a serious documented medical or family emergency, contact us. We will always find a fair path with your seat, at our discretion. What we do not do, in any circumstance after the refund window closes, is return payment.
3. Payment Plans
Choosing the installment option splits your payment schedule; it does not split your commitment. Enrollment through a payment plan is a commitment to the full program price. All remaining installments remain due on schedule regardless of your attendance, participation, or completion. Stopping payment on an active plan results in suspension of course and platform access until the plan is current, and unpaid balances may be referred for collection.
4. Missed Sessions
If you know you will miss a session, or one gets away from you, contact us and we will arrange individual catch-up support so you stay on track with your cohort. Missed sessions are not eligible for refunds, credits, or discounts.
5. Access Periods
Access is stated at enrollment. Where a program includes PMI's official licensed exam prep materials, as The PMI-PMOCP Accelerator does, those are available to you for one full year from your cohort's start, matching your exam eligibility window. The PMO Evolution practice platform for your program (simulators, mock exams, drill banks, labs, and practice templates) is available for the 8 weeks of your cohort plus 60 days after it ends. Expiry of an access period is not grounds for a refund.
6. Chargebacks
If you believe a charge is incorrect, contact us first at [email protected] and we will resolve it quickly and fairly. Initiating a card chargeback without contacting us, or a chargeback contradicting this policy you agreed to at checkout, results in immediate suspension of all course and platform access while the dispute is open, and we will contest it with the enrollment records.
7. Our Commitments to You
Strictness runs both ways. When you enroll: your cohort runs on the published dates, always, every session is taught live by the lead instructor, and the full program described on the enrollment page is delivered, including the complete assessment engine and practice templates. If we ever had to cancel a cohort outright, which we do not do, every enrolled student would receive a full refund including processing fees. That is the one refund without conditions.
Questions
Email [email protected] before you enroll if anything here is unclear. We would rather answer twenty questions than enroll one person who did not know what they were agreeing to.
